Want to learn how Customer Journey Mapping can enhance your programs?
Sign up for our training. On June 22, we’re partnering with the Workforce Professionals Training Institute for a half-day skills-building workshop on Customer Journey Mapping. Journey Mapping is a technique for understanding how clients move through your services, and...
Walk A Mile In A Business Owner’s Shoes
As a small business ourselves, we understand the power of well-designed support for business growth. Last year, we supported the NYC Department of Small Business Services’ Small Business First Initiative to help streamline the way the City interacts with business...
Recipe for Metrics Success
Across our work, we aim to strengthen organizations that strengthen communities. But, to know if we are strengthening an organization or it is in turn strengthening a community, there has to be a clearly defined method for measuring impact. When thinking about how to...
Strategic Planning the Public Works Way: Collaborative, Actionable, Measurable
Public Works is thrilled to be sharing our approach to strategic planning this month on a panel at New York Nonprofit Media’s event, Nonprofit BoardCon. This event will bring together board members and senior leaders from New York City nonprofits to discuss strategies...
Factoring Client Experience into Service Delivery: How Journey Mapping Enhances Service Design
As a firm, we aim to continuously identify and integrate new ways of thinking that will enhance our services. Most recently, we are exploring human-centered design and how we can apply this problem-solving process to the core of our client work. Pioneered in the 90’s...
Local Business Engagement with a Purpose – Creating Actionable, Sustainable Development Plans
Last week, our client the Long Island City Partnership released the first phase of the first-ever Long Island City Comprehensive Plan. This report presents findings from a wide-ranging research effort, and recommends strategies for guiding LIC’s development to not...
Is The Unquantified Community Worth Living (In)?
Public Works Partners was fascinated to see news this week about the role of NYU's Center for Urban Science & Progress (CUSP) will play in measuring and studying myriad aspects of urban living in the new Hudson Yards district on Manhattan's west side. CUSP is...
Celebrating Data-Driven Programs
At Public Works Partners, we know firsthand the power data has to help service providers create and deliver smart programs that meet both the current and evolving demands of their clients. Whether by identifying changes in the populations most likely to benefit from...
Changes at Charity Navigator: More Momentum for Rethinking Nonprofit Effectiveness
A recent story on NPR caught our attention here at Public Works. It explored how Charity Navigator—the organization that helps inform donors decisions which charities use their funding most effectively—is changing its long-standing system for evaluating non-profits:...
Family Rewards Second Generation Program: Applying Evidence-Based Learning and Focusing on Program Strengths
The Wall Street Journal provides an informative update on the second generation Family Rewards conditional cash transfer program. The story helps set the record straight by pointing out that the original Family Rewards program produced some promising...