The Task

The Osborne Association, an organization that has served the currently and formerly incarcerated and their families for over 80 years, wanted help strengthening their workforce programs.

Our Strategy

• Worked closely with all levels of staff – from executives to program teams
• Assessed Osborne’s organizational structure, service model, and funding streams
• Used a design thinking approach to develop program workflows, standard operating procedures for front-line staff, an organizational chart, and corresponding job descriptions

Project Impact & Outcome

• Recommendations on how to adopt a sectoral employment strategy, strengthen employer engagement, and improve the coordination of client services across different programs within Osborne – and the tools to make those recommendations possible
• Tools to implement the sector strategy