Organizational Health

Building Skills of New York

Workforce Program Design and Capacity Building

The Task

With a grant from a national foundation, Building Skills NY (BSNY), a workforce development organization affiliated with the affordable housing real estate industry, was ready to expand their efforts to connect low-income New Yorkers to local construction jobs. That’s where Public Works came in.

 

Our Strategy

  • Analyzed existing program model and new grant requirements to help BSNY scale operations to connect more New Yorkers to local construction jobs
  • Created new tools, organizational structure, and standard operating procedures to make sure BSNY had the right resources and staff to support its growth
  • Developed a custom IT system to capture participant information, track open construction positions, and manage participant placement and performance on the job

Project Impact & Outcome

  • A re-designed service and organizational model thats supports sustainable growth
  • A customer relationship database (CRM) that enables staff to better match qualified candidates with the right job openings

Project Impact & Outcome

  • A re-designed service and organizational model thats supports sustainable growth
  • A customer relationship database (CRM) that enables staff to better match qualified candidates with the right job openings