This is the meat and potatoes: we design a solution to address your needs – one that fits your organizational culture and is attainable for your team to adopt. It could be a new strategic plan or training; refined process flows or operating model; a series of survey questions or a set of performance metrics – or blend of several things. No matter the output, collaboration and iteration are key in this phase. We give you initial ideas, get your reaction, and tweak our approach accordingly. Your input is crucial in helping us understand what we don’t yet know, or what we might have missed. Once we’ve gotten your feedback, we hone and develop our solutions and recommendations to get ready for turning them into action.