On June 22, we’re partnering with the Workforce Professionals Training Institute for a half-day skills-building workshop on Customer Journey Mapping. Journey Mapping is a technique for understanding how clients move through your services, and a great way to identify opportunities to enhance services in ways that address client needs. During this training, workforce practitioners will learn how to problem-solve in real time based on customer feedback on what’s working well and where pain points exist. We will share tools and resources to help your team redesign current services or design new ones through the journey mapping practice.
In this workshop, you will:
- Learn how to understand and diagnose client experience by developing user profiles;
- Analyze findings to design new experiences or redesign existing process; and
- Implement changes to your programs and services, while measuring results.
Intended Audience
Program Directors, Supervisors, Management Staff