Recommended Reading

June 2017 Newsletter: Join our CXJM training | Small Business Supports | Summer Happenings

Want to learn how Customer Journey Mapping can enhance your programs? Sign up for our training.

On June 22, we’re partnering with the Workforce Professionals Training Institute for a half-day skills-building workshop on Customer Journey Mapping. Journey Mapping is a technique for understanding how clients move through your services, and a great way to identify opportunities to enhance services in ways that address client needs. During this training, workforce practitioners will learn how to problem-solve in real time based on customer feedback on what’s working well and where pain points exist. We will share tools and resources to help your team redesign current services or design new ones through the journey mapping practice. Learn more and register today.

We’re helping design supports for business growth:

Last year, we supported the NYC Department of Small Business Services’ Small Business First Initiative to help streamline the way the City interacts with business owners. A large component of our work focused on designing programs and resources that more clearly communicate rules, and regulations and help business owners avoid common violations. Check out these supports now available:

  • Compliance Consultations: business owners can schedule a free site visit with an SBS Adviser to learn how to comply with City rules and subsequently avoid fines. According to reports from ABC 7, fines are down 40%!
  • Sidewalk Usage Guide: SBS offers many regulation- and industry-specific guides to educate business owners. We collaborated on their new Sidewalk Usage Guide, which breakdowns how the sidewalk in front of a storefront can and cannot be used. Trust us, you’ll never look at a sidewalk café quite the same way once you know what it took to get it there.

This summer, our team is growing:

Please join us in welcoming Favio Germán as Public Works’ new Project Coordinator. Favio is a graduate student at NYU’s Wagner School of Public Service focusing on Nonprofit Management. Previously, he served in the Peace Corps in Paraguay, where he facilitated the creation and development of community groups, and trained incoming volunteers as well as Paraguayan Government officials on community development, project management, and experiential training models. We know Favio’s passion for supporting community based organizations and extensive experience in stakeholder engagement and performance measurement will make him a tremendous addition to our team.

Clients in the news:

  • A Goodwill Outlet, located in a warehouse in Long Island City, was recently profiled in the New York Times for inspiring a sub-sector of competitive shopping and re-sale. With clothing sold in bulk and below Goodwill’s usual, already-discounted prices, shoppers – from fashion bloggers to new immigrants – gather daily to race for new items.
  • In May, Cities for Financial Empowerment Fund hosted its annual Bank On conference in Washington D.C. Among the day’s discussion topics, CFE Fund announced a new data portal pilot to collect information about certified accounts across the country, offered insights from the Summer Jobs Connect program informed by our research, and introduced new Bank On resources.

Walk A Mile In A Business Owner’s Shoes

As a small business ourselves, we understand the power of well-designed support for business growth. Last year, we supported the NYC Department of Small Business Services’ Small Business First Initiative to help streamline the way the City interacts with business owners. A large component of our work focused on designing programs and resources that more clearly communicate rules and regulations and help business owners avoid common violations. Check out these supports now available:

  • Compliance Consultations: business owners can schedule a free site visit with an SBS Adviser to learn how to comply with City rules and subsequently avoid fines, particularly when just starting out and being exposed to a wide array of requirements for the first time. According to reports from ABC 7, fines are down 40%!
  • Sidewalk Usage Guide: SBS offers many regulation- and industry-specific guides to educate business owners. We collaborated on their new Sidewalk Usage Guide, which covers everything from advertising to selling goods, repairs to serving food. Call us biased, but we think it’s a great breakdown of how the sidewalk in front of a storefront can and cannot be used. Trust us, you’ll never look at a sidewalk café quite the same way once you know what it took to get it there.

February 2017 Newsletter: What We’re Reading and What We’re Up To

What We’re Reading

Doneliza Joaquin

About a high-school program that intersects mathematics, data analysis, mapmaking, and understanding of the urban landscape currently on exhibit at Cooper Hewitt for its use of inclusive community design.

 

 

Julia Deutsch

The Furman Center’s straightforward economic analysis of the latest reform proposal for the 421-a Program, focusing on how new wage requirements could impact city tax payers and developers alike.

 

 

Moe Magali

The business case for companies to invest in re-skilling their workforce, with or without incentives from the public sector, and clearly communicating the purpose of new training to get the best results out of employees and for business interests.

 

 

Diana Petty

A match-making app that connects M/WBE businesses with City and State business opportunities.

 

 

 

What We’re Up To:

We love that our work takes us across all five boroughs. We travel from our Manhattan office to the Bronx to support Lincoln Center Education as they increase their programming in Community School District 7 and think about how to most effectively meet the needs of parents, teachers, and students. We’re also in Queens on a team led by HR&A working with the Queens Borough President’s Office and Queens Chamber of Commerce on the Jamaica Downtown Revitalization Initiative, helping the local planning committee identify workforce projects that will best fit future growth in the area. In Brooklyn, we’re in our third year providing technical assistance and performance management support for the Change Capital Fund grantees, including Cypress Hills Local Development Corporation, St. Nicks Alliance, Bronx-based New Settlement and Stronger Together, to track common outcomes and understand effective strategies for collectively combating povertyThen, we hop the ferry to get to the Staten Island Economic Development Corporation where we’re working to understand the needs of small industrial businesses and design a program model to connect local residents to training and job opportunities ahead. And, touching all boroughs plus other parts of New York and New Jersey, we’re supporting Goodwill to develop a strategic plan that will harness the organization’s strengths to focus on its core mission.

Next month, we hit the road to NYATEP’s Youth Academy. We’ll be facilitating a practice building workshop on how to use design thinking to address youth workforce challenges. We’ll ground participants in how to integrate design thinking principles into program development, and provide hands-on opportunities to practice this for your work!

Contact Us

Mailing Address
99 Madison Avenue
Suite 403
New York, NY 10016
(347) 619-2892
info@publicworkspartners.com