Company Announcements

June 2017 Newsletter: Join our CXJM training | Small Business Supports | Summer Happenings

Want to learn how Customer Journey Mapping can enhance your programs? Sign up for our training.

On June 22, we’re partnering with the Workforce Professionals Training Institute for a half-day skills-building workshop on Customer Journey Mapping. Journey Mapping is a technique for understanding how clients move through your services, and a great way to identify opportunities to enhance services in ways that address client needs. During this training, workforce practitioners will learn how to problem-solve in real time based on customer feedback on what’s working well and where pain points exist. We will share tools and resources to help your team redesign current services or design new ones through the journey mapping practice. Learn more and register today.

We’re helping design supports for business growth:

Last year, we supported the NYC Department of Small Business Services’ Small Business First Initiative to help streamline the way the City interacts with business owners. A large component of our work focused on designing programs and resources that more clearly communicate rules, and regulations and help business owners avoid common violations. Check out these supports now available:

  • Compliance Consultations: business owners can schedule a free site visit with an SBS Adviser to learn how to comply with City rules and subsequently avoid fines. According to reports from ABC 7, fines are down 40%!
  • Sidewalk Usage Guide: SBS offers many regulation- and industry-specific guides to educate business owners. We collaborated on their new Sidewalk Usage Guide, which breakdowns how the sidewalk in front of a storefront can and cannot be used. Trust us, you’ll never look at a sidewalk café quite the same way once you know what it took to get it there.

This summer, our team is growing:

Please join us in welcoming Favio Germán as Public Works’ new Project Coordinator. Favio is a graduate student at NYU’s Wagner School of Public Service focusing on Nonprofit Management. Previously, he served in the Peace Corps in Paraguay, where he facilitated the creation and development of community groups, and trained incoming volunteers as well as Paraguayan Government officials on community development, project management, and experiential training models. We know Favio’s passion for supporting community based organizations and extensive experience in stakeholder engagement and performance measurement will make him a tremendous addition to our team.

Clients in the news:

  • A Goodwill Outlet, located in a warehouse in Long Island City, was recently profiled in the New York Times for inspiring a sub-sector of competitive shopping and re-sale. With clothing sold in bulk and below Goodwill’s usual, already-discounted prices, shoppers – from fashion bloggers to new immigrants – gather daily to race for new items.
  • In May, Cities for Financial Empowerment Fund hosted its annual Bank On conference in Washington D.C. Among the day’s discussion topics, CFE Fund announced a new data portal pilot to collect information about certified accounts across the country, offered insights from the Summer Jobs Connect program informed by our research, and introduced new Bank On resources.

Want to learn how Customer Journey Mapping can enhance your programs?

Sign up for our training.

On June 22, we’re partnering with the Workforce Professionals Training Institute for a half-day skills-building workshop on Customer Journey Mapping. Journey Mapping is a technique for understanding how clients move through your services, and a great way to identify opportunities to enhance services in ways that address client needs. During this training, workforce practitioners will learn how to problem-solve in real time based on customer feedback on what’s working well and where pain points exist. We will share tools and resources to help your team redesign current services or design new ones through the journey mapping practice.

 

In this workshop, you will:

  • Learn how to understand and diagnose client experience by developing user profiles;
  • Analyze findings to design new experiences or redesign existing process; and
  • Implement changes to your programs and services, while measuring results.

 

Intended Audience
Program Directors, Supervisors, Management Staff

Learn more and register today.

March 2017 Newsletter: Sharing and Building Our Skills

Sharing our skills:

Director Allison Quigney and Manager Moe Magali facilitated a two-part session at NYATEP’s Youth Academy on integrating design thinking into youth workforce programs. Participants explored how design thinking – in laymen’s terms, a problem-solving process – could help develop new programs or enhance existing services. They also had hands-on practice conducting their own customer journey mapping sessions to better understand the experiences of clients and opportunities, with the goal to adjust service delivery to align with those experiences.  Journey maps illustrate what people do and feel when interacting with a service. The inclusion of human behavior in the mapping – motivations, interests, and pain points – helps programs ensure clients have a consistently high level of satisfaction when receiving services. We had a great time at the session and throughout the conference discussing youth workforce strategies with colleagues across the field.

 

Building our skills:

 

Public Works CEO Celeste Frye is grateful to join the current cohort of the Goldman Sachs 10,000 Small Businesses program at LaGuardia Community College. This development program helps entrepreneurs create jobs and economic growth by providing access to education, capital, and support services. We see this as an unparalleled opportunity to enhance the ways we manage and grow our business offerings, and are looking forward to learning from other participants and program sponsors.

We’re also excited to announce that Analyst Julia Deutsch is participating in NYU Wagner’s Fellowship for Emerging Leaders in Public Service. Known as FELPS, the program brings together young professionals across nonprofit, philanthropic, and government entities to explore ways to collectively address challenges facing the public sector, and identify opportunities to optimize their individual impact in the areas they are most passionate about. We know this leadership opportunity will position Julia to continue advancing positive change through our work and beyond.

And everything in between:

 

Earlier this month, we also:

Joined the Center for an Urban Future’s panel on preparing NYC’s economy and workforce for the next wave of automation. The group explored problem-solving skills needed for 21stcentury jobs and strategies for adjusting the social safety net for the new economy. The conversation certainly left us contemplating strategies for creating flexible frameworks to get ahead of rapidly changing workplaces.

 

Took time to recognize International Women’s Day with colleagues at Civic Hall, hearing from female leaders in NYC government on ways the City is advancing gender equality and access. We also brainstormed ways our woman-owned business can create positive change through our work and beyond. We look forward to working with our many partners and colleagues to advance these issues in all the days to come.

Contact Us

Mailing Address
99 Madison Avenue
Suite 403
New York, NY 10016
(347) 619-2892
info@publicworkspartners.com